Services & Solutions

IT Solutions and Support Services

Big VillageIT can be your complete IT department – From server & network monitoring, to proactive server maintenance, to Desktop Support. We can establish a fixed monthly rate and take care of all of your IT needs, ensuring no financial surprises and technical peace of mind.

Server & Network Monitoring

We have the tools to monitor your network and servers in real-time, allowing us to manage your IT system proactively and effectively: routers, switches, servers, printers, email (Exchange), web services and more can be monitored using our system.

Helpdesk Services

We have the tools, staff and experience to serve as your Helpdesk. With just a call or submitted ticket, our staff can remotely access your desktop or other devices to assist in any support need. Our remote access tools are unobtrusive and do not require assistance from your staff.

Anti-Virus & Spyware Protection

Our team has vast experience in preventing and removing infections and viruses from Windows computers and servers – We also offer Gateway Anti-Virus Solutions to help protect your systems by catching viruses before they get to your computers.

Computer Support

Big VillageIT provides computer, server and network support for small and micro businesses in Austin and the surrounding areas. We provide consulting, installation, administration and helpdesk services for:

  • Microsoft Server 2000, 2003, 2008, 2012 (R2)
  • Exchange Server 2003, 2007, 2010, 2013 installation and migrations
  • SharePoint 3.0, 2010 foundation
  • Windows XP, Vista, Windows 7, 8, 10 – Windows All versions
  • Firewalls
  • Wireless networking – extensive wireless experience with large properties
  • AntiVirus, Malware, Spyware protection
  • Mobile devices: iPhone, Android, IPad, Blackberry Server

Data Recovery

Big Village IT has partnered with one of the country’s leading data recovery companies – The FBI uses them! If they can’t get your data; no one can. Call us today for data recovery services. (512) 524-7641

Email Support

We can install and configure POP, IMAP, SMTP, Hosted Google Apps, MS Exchange 2003, 2007, 2010, 2013 or any other solution, including mobile devices. Recommended  – Office 365!

Exchange Installation and Migration

Big VillageIT team members have experience in Microsoft Exchange migrations. We can perform your migration or new install, and we can do it unobtrusively, without needless interruption to your business operations. We support Small Business Server (SBS) 2003, 2008, Microsoft Exchange 2003, 2007, 2010.

IT Consulting

Big VillageIT Staff have over 40 years combined IT experience with small businesses of all types. Experience, combined with training and industry certifications allow us to guide your business to more efficient, cost effective and profitable IT solutions.

Mobile Computing

We are experts in mobile computing; home office, remote access to your business, web access, Outlook Web Access, web, tablets and smart phones: Blackberry Server, Blackberry, iPhone, iPad, Android technologies.

SharePoint Solutions

Big VillageIT team members have experience in SharePoint 3.0, 2010 Foundation and Enterprise installation and development. We can design, install and administer your SharePoint solution from start to finish and provide ongoing administration support.

Big VillageIT charges a one hour minimum for all on-site work during normal business hours. After hours and emergency services are billed as contracted or arranged at the time of the call. A 15 minute minimum charge applies to all off-site work (I.E., phone calls, e-mail support, etc.). Off-site work is billed in 15 minute increments and is then rounded up to the next 15 minute interval. Fixed rate contracts are available for clients meeting specific criteria. Contact us for additional information.